At Snuzzle Pets, we want you and your furry friends to be happy with your purchase. Please read our Return & Refund Policy carefully before making a purchase.
1. Returns
We accept returns within [28] days of delivery.
To be eligible for a return:
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The item must be unused and in its original condition
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The item must be in its original packaging
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Proof of purchase (order confirmation or receipt) is required
Items that show signs of use, damage, or alteration may not be eligible for return.
2. Non-Returnable Items
The following items may not be eligible for return:
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Personalized or custom-made products
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Perishable goods (if applicable)
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Gift cards
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Clearance or final sale items
3. Return Process
To initiate a return, please contact us at:
Include your:
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Full name
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Order number
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Reason for return
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Photos (if the item is damaged or defective)
We will provide return instructions once your request is reviewed and approved.
Please do not send items back without contacting us first.
4. Refunds
Once your returned item is received and inspected:
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We will notify you of approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method.
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Refund processing times may vary depending on your bank or payment provider (typically 5–10 business days).
Shipping fees (if applicable) are non-refundable unless the return is due to our error.
5. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos.
We will resolve the issue by offering:
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A replacement
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A refund
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Or another appropriate solution
6. Late or Missing Refunds
If you haven’t received your refund:
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Check your bank account again.
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Contact your credit card company — processing times may vary.
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Contact your bank.
If you have completed these steps and still have not received your refund, please contact us at support@snuzzlepets.com.